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NEED ASSISTANCE?

 

info@chantillybloom.co.uk

 

CB GARMENT CARE

We recommend that our products are to be hand washed or dry cleaned. 

Do not tumble dry

Cool Iron with a protective cloth. 

 

All our products are carefully 

handmade so require 

that extra bit or love and attention 

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

07387592995

or send us an email to:

chantillybloom@gmail.com

RETURNS

As all our products are handmade we except 

exchanges only.

If you have purchased any of our ready to buy items and it is faulty we can offer a full refund or will fix the item for you

within 28 days of purchase

What about CB bespoke? 

As we cater your item to your measurements to the fabric and style to your choice if you aren't happy with your item through the process we can alter during the fittings process.

FAQ

How long does it take to use the bespoke service from start to finish?

We would say to allow 6-8 weeks from start to finish when to order and for the arrival of your chosen fabric. 

Seen something from our ready to buy you like but not got your size?

 

Get in touch! We can make your item in house for you

Please allow 1-2 weeks for your item to be made and sent out to you, if we have the fabric in stock. We will try our hardest to get your item out to you as quick as we can!

 

How do I return an item for an exchange?

Your ready to buy items arrived and it's the wrong size? 

Get in touch and we can swap it for you as long as the tags are still attached and unworn.

If we don't have it in stock we can make it for you in house

 

 

What is your ready to buy returns policy?

 

We pride ourselves on offering the best quality and service

that so if you're not happy with your item we can exchange for an alternative size from our ready to buy collection. If we haven't got your replacement size in stock we will make another one for you but please allow manufacturing timescale of 1-2 weeks 

Any CB ready to buy items must be returned within 10 days of receiving your order with four days allowed for postage please ensure you have sent your order back within 6 days of receipt.

If any item is not in its original condition, has been damaged or missing parts for reasons that are not due to our error will be non returnable.

 

What are your delivery options?

 

If you are local you are more than happy to come along and collect your order or try any of our items on from our ready to buy collections. 

For the rest of the UK we will send out your order to you for an extra £2!

At this moment in time we unfortunately do not deliver outside of the UK.