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info@chantillybloom.co.uk

 

Privacy Policy

 

  • What is a Privacy Policy?

  • Who are we?

  • How do we collect information from you?

  • What type of information is collected from you?

  • How is your information used?

  • How do we store, use, share and disclose our site visitors personal information? 

  • How do we use, store, share your personal information through our blog on our website?

  • Who has access to your information?

  • How can you access and update your information?

  • How long do we keep your information?

  • Your ‘Right to be Forgotten’

  • Security

  • Website Links

  • 18 or Under

  • Consent

At Chantilly Bloom LTD, we’re committed to protecting and respecting your privacy.

 

This Policy explains how we collect and use personal information about people who visit our website and the conditions under which it may be disclose and how we keep it secure.

From time to time we will update this Policy so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

 

This Policy was last updated November 2018.

 

If you have any questions regarding this Policy and our privacy practices you can contact us via email at chantillybloom@gmail.com or by writing to us at Chantilly Bloom, 20-22 Wenlock Road, London N1 7GU. Alternatively, you can telephone 07387592995.

 

Who are we?

Chantilly Bloom Ltd is a Fashion Design Service, designed and made in the UK. Chantilly Bloom Ltd. is a registered company (no. 11146957). Chantilly Bloom Ltd, 20-22 Wenlock Road, London N1 7GU

How do we collect information from you?

We obtain information about you when you use our website in the following ways:

Website Forms

All data submitted via our contact forms https://www.chantillybloom.co.uk/about-cb, https://www.chantillybloom.co.uk/cb-bespoke, https://www.chantillybloom.co.uk/care-delivery-returns, is sent via email to chantillybloom@gmail.com which is only accessible by authorised staff members. We may then use this information to response to you or carry out a requested action on your behalf.

Cookies

Cookies are text files stored on your computer, and are accessible by the websites which create them.

Our website may from time to time use cookies for to understand user behaviour, to administer the site, to tailor the information presented to a user based on their preferences, and to improve user experience.

 

Most web browsers automatically accept cookies, however you may delete, or disable cookies but please note that you may not be able to take full advantage of our website if you disable cookies.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Google Analytics 

Our website uses Google Analytics which is an analytics service provided by Google. Google Analytics creates cookies containing information about your use of our website (including your IP address). This information is stored by Google and allows us to see how visitors are interacting with our website and helps us to make improvements to it. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google Further information about Google’s privacy policy may be obtained from http://www.google.com/privacy.html.

What type of information is collected from you?

The personal information we collect might include the following:

 

  • Name

  • Address

  • Phone Number 

  • Email Address

  • Measurements

  • Payment details 

  • Login and Password

  • IP address

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet email address, login, password, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, lengths of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information including  name, email, password, communications, phone number; payment details including credit card and PayPal information; comments, feedback, product reviews, recommendations and personal profile.

How is your information used?

The information we collect helps us to understand your needs and provide you with a better service. In particular we use information for the following reasons:

 

  1. To provide and operate the Services; including measurements for our bespoke and ready to buy products so we can make our products to fit better.

  2. To provide our Users with ongoing customer assistance and technical support.

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; marketing campaigns and sales.

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.

  5. To comply with any applicable laws and regulations.

 

We may also use information for other purposes, which we would describe to you at the point when we collect the information.

We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant agreement you hold with us.

 

How do we store, use, share and disclose our site visitors’ personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Wix Visitor Analytics creates cookies containing information about your use of our website (including your IP address). This information is stored by Wix and allows us to see how visitors are interacting with our website and helps us to make improvements to it.

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

 

To see how wix.com may share our users personal information with third parties. A way of Wix doing this is through social media features and with app market developers please see their privacy policy for further details. https://www.wix.com/about/privacy you will find out more about this in particular under Section 8.

 

 

How do we use, store, share your personal information through our blog on our website?

If you choose to add a comment to any posts that we have published on our blog through your facebook account your name and profile picture will be saved on display on the websites database; along with your computers IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any third party data processors. The name linked to the facebook account used to comment will be displayed with the image you use as a profile picture. 

 

Your comment and its associated personal data will remain on this site until we see fit to either:

1) Remove the comment or 2) Remove the blog post if you wish to have the comment and its associated personal data deleted. Please email us chantillybloom@gmail.com including the blog post title, your name and comment. If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.

 

 

How do we communicate with our site visitors? 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, to arrange consultations and fittings or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

Who has access to your information?

Your information is only accessed by authorised members of our staff.

 

We will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

How can you access and update your information?

You have the right to request details about any personal information that we stored about yourself and how it is used.

The accuracy of the information we store about you is important to us as it enable us to provide you with the best service we can. You have the right to ask us to change information we hold about you that you believe is inaccurate or out of date. 

 

To request a copy of your personal information or request a change to the personal information we store about you, please contact us via email at chantillybloom@gmail.com or by writing to us at Chantilly Bloom Ltd, 20-22 Wenlock Road, London N1 7GU. Alternatively, you can telephone 07387592995.

 

We will provide and update your personal information free of charge and within 30 days, this can be extended up to 2 months in more complex cases, however in such cases you will be notified of the extended response period.

 

As a security measure, you may be asked to verify that you are the person who you are requesting personal information about, or that you have their permission to do so in cases where you are responsible for someone else.

How long do we keep your information?

We comply with our legal obligations for the retention and deletion of personal information. We shall not keep personal information for longer than is necessary by law for the purpose for which it was originally collected.

Your ‘Right to be Forgotten’

You have the right to request that we erase all personal information we store about you unless we are required by law to keep it. To request erasure of your personal information please contact us via email at chantillybloom@gmail.com or by writing to us at Chantilly Bloom Ltd, 20-22 Wenlock Road, London N1 7GU. Alternatively, you can telephone 07387592995

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Security

We take the security and protection of any personal information that you entrust to us very seriously.

 

We have security precautions in place to protect the loss, misuse or alteration of your information. When you provide us with personal information, we take steps to ensure that it’s treated securely and is used as explained to you at the point of collection.

 

Any information that we share with a third party at your request is transmitted normally over the Internet which can never be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Website Links

Our website may contain links to other websites run by other organisations. This privacy policy only applies to our website. Please note we cannot be responsible for the privacy policies and practices of other sites.

 

In addition, if you visited our website via a link from a third party site, we cannot be responsible for the privacy policies and practices of that third party site. We encourage you check the privacy policy of that third party site.

18 or Under

If you are aged 18 or under‚ please get permission from a parent or guardian beforehand whenever you provide us with personal information.

 

Consent from a parent or guardian will be requested before any photographs or videos are taken of anyone 18 or under.

Consent

By giving us any personal information you are agreeing to our use of that information as outlined in this Privacy Policy.